:root{--bg: #f4f5f7;--panel: #ffffff;--border: #e2e5ea;--text: #1c2230;--muted: #6b7280;--primary: #2f6fed;--primary-d: #2559c6;--danger: #d64545;--ok: #1f9d6b}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font:14px/1.5 -apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif}h1{font-size:22px;margin:0 0 16px}h2{font-size:16px;margin:24px 0 12px}code{background:#eef1f6;padding:1px 4px;border-radius:4px;font-size:12px}.center{min-height:100vh;display:grid;place-items:center}.center-y{display:grid;place-items:center;min-height:120px}.muted{color:var(--muted)}.small{font-size:12px}.error{background:#fdecec;color:var(--danger);border:1px solid #f5c2c2;padding:8px 12px;border-radius:8px;margin:8px 0}.ellipsis,.conv-list .ellipsis{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:260px}.row{display:flex;align-items:center}.row.gap{gap:8px}.row.between{justify-content:space-between}.row.wrap{flex-wrap:wrap}.row.inline{display:inline-flex}.grow,.grow input{flex:1}.grid2{display:grid;grid-template-columns:1fr 1fr;gap:12px}button{cursor:pointer;font:inherit;border-radius:8px;border:1px solid var(--border);background:#fff;padding:8px 14px}button.primary{background:var(--primary);border-color:var(--primary);color:#fff}button.primary:hover{background:var(--primary-d)}button.primary:disabled{opacity:.5;cursor:default}button.link{border:none;background:none;color:var(--primary);padding:4px 6px}button.link.danger{color:var(--danger)}button.chip,button.chip.active{border-radius:999px;padding:4px 12px}button.chip.active{background:var(--primary);color:#fff;border-color:var(--primary)}input,select,textarea{font:inherit;width:100%;padding:8px 10px;border:1px solid var(--border);border-radius:8px;background:#fff}textarea{resize:vertical}label{display:block;font-weight:600;font-size:13px;margin-bottom:10px}label input,label select,label textarea{font-weight:400;margin-top:4px}label.inline{font-weight:400}.card{background:var(--panel);border:1px solid var(--border);border-radius:12px;padding:16px;margin:12px 0}.app{display:grid;grid-template-columns:220px 1fr;min-height:100vh}.sidebar{background:#10151f;color:#cdd3df;display:flex;flex-direction:column;padding:18px 12px}.sidebar nav{display:flex;flex-direction:column;gap:4px;margin-top:12px;flex:1}.sidebar nav button{background:none;border:none;color:#cdd3df;text-align:left;padding:9px 12px;border-radius:8px}.sidebar nav button:hover{background:#1c2434}.sidebar nav button.active{background:var(--primary);color:#fff}.sidebar-foot{border-top:1px solid #263041;padding-top:12px}.sidebar-foot .link{color:#9fb4e6;padding-left:0}.content{padding:28px 32px;max-width:1100px}.brand{font-size:20px;font-weight:800;letter-spacing:-.5px;padding:0 12px}.brand span{color:var(--primary)}.brand.big{font-size:28px;padding:0}.brand.big span,.brand.biggest span{color:var(--primary)}.login{width:320px;display:flex;flex-direction:column;gap:4px}.login .primary{margin-top:8px}.kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:12px}.kpi{text-align:center}.kpi-value{font-size:26px;font-weight:700}.kpi-label{font-size:12px}.table{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--border);border-radius:12px;overflow:hidden;margin-top:12px}.table th,.table td{text-align:left;padding:10px 12px;border-bottom:1px solid var(--border)}.table th{background:#f8f9fb;font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}.table tr:last-child td{border-bottom:none}.form{max-width:720px}.form details{margin:8px 0 12px}.form summary{cursor:pointer;font-weight:600;margin-bottom:8px}.chat{display:flex;flex-direction:column;gap:8px;min-height:240px;max-height:460px;overflow-y:auto;padding:12px}.bubble{max-width:75%;padding:8px 12px;border-radius:12px;position:relative;white-space:pre-wrap}.bubble .who{display:block;font-size:11px;color:var(--muted);margin-bottom:2px;text-transform:capitalize}.bubble .ts{display:block;font-size:10px;color:var(--muted);margin-top:4px}.bubble.contact{align-self:flex-end;background:#dbe8ff}.bubble.bot{align-self:flex-start;background:#eef1f6}.bubble.agent{align-self:flex-start;background:#e3f6ec}.bubble.system{align-self:center;background:#fff7e0;font-size:12px}.badge{font-size:11px;padding:2px 8px;border-radius:999px;text-transform:uppercase;letter-spacing:.03em}.badge.bot{background:#e6f0ff;color:var(--primary-d)}.badge.needs_human{background:#fff2d8;color:#b7791f}.badge.human{background:#e3f6ec;color:var(--ok)}.split{display:grid;grid-template-columns:320px 1fr;gap:16px;align-items:start}.conv-list{list-style:none;margin:12px 0;padding:6px;max-height:70vh;overflow-y:auto}.conv-list li{padding:10px;border-radius:8px;cursor:pointer}.conv-list li:hover{background:#f4f6fa}.conv-list li.active{background:#e6f0ff}.conv-detail .chat{border:1px solid var(--border);border-radius:10px;margin:12px 0}.chips{display:inline-flex;gap:6px;flex-wrap:wrap}.chips .stat{font-size:11px;padding:2px 8px;border-radius:999px;white-space:nowrap;border:1px solid transparent}.chips.compact .stat{font-size:10px;padding:1px 7px}.stat.ok{background:#e3f6ec;color:var(--ok);border-color:#bce5cf}.stat.warn{background:#fff2d8;color:#b7791f;border-color:#f0d9a8}.checklist{background:#fafbfd}.checklist.ready{background:#f0faf4;border-color:#bce5cf}.checklist .cl-row{display:flex;gap:10px;align-items:flex-start;padding:8px 0;border-top:1px solid var(--border)}.checklist .cl-row:first-of-type{border-top:none}.checklist .cl-row .ic{font-weight:700;width:18px;text-align:center}.checklist .cl-row.ok .ic{color:var(--ok)}.checklist .cl-row.warn .ic{color:#b7791f}.checklist .cl-row .lbl{font-weight:600}.wizard-steps{list-style:none;display:flex;gap:8px;padding:0;margin:0 0 16px;flex-wrap:wrap}.wizard-steps li{font-size:13px;color:var(--muted);padding:6px 12px;border:1px solid var(--border);border-radius:999px;background:#fff}.wizard-steps li .n{display:inline-grid;place-items:center;width:18px;height:18px;border-radius:999px;background:#e6e9ef;font-size:11px;margin-right:4px}.wizard-steps li.current{color:var(--text);border-color:var(--primary)}.wizard-steps li.current .n{background:var(--primary);color:#fff}.wizard-steps li.past{color:var(--ok);border-color:#bce5cf}.wizard-steps li.past .n{background:var(--ok);color:#fff}@media (max-width: 900px){.app,.split,.grid2{grid-template-columns:1fr}}